Update from 8thth January 2021 - We will be offering our full range of services and will be remaining open during this current lockdown. We have the correct PPE and infection prevention measures in place and so therefore our dental care will continue to be provided. Read more

Free Virtual Consultation

Online Covid Policy

Covid-19 is continuing to spread throughout the U.K and, as a nation, we are all being informed of the changes: how the virus is developing and how it can affect us – especially those in our communities who are considered to be the most vulnerable.

Just like the rest of the nation at Gentle Dental we are taking various steps to assist in preventing the spread of the virus. To ensure the safety and well-being of our clients we have put extra, precautionary measures in place at our clinic.

Client safety is of paramount importance at Gentle Dental and we want our clinic to remain a safe place for all our clients. With this in mind we have carefully considered the advice given by the Government and our many regulatory bodies; the Care Quality Commission (CQC), the General Dental Council (GDC), the Office of the Chief Dental Officer (OCDO), PHE England and other dental advisory bodies such as the Facility of General Dental Practice (FGDP) and the British Association of Private Dentistry (BAPD). Having taken the advice and guidance form all of these bodies into consideration there are various precautionary measures that we have introduced. This is a working document and so, as the guidance changes, we will update this policy where necessary.

What to expect

Symptoms – Please be assured that all of the Gentle Dental team will take the necessary steps (self-isolating etc) advised by the Government if they themselves present with any of the COVID-19 symptoms. We ask that if you show signs of the virus that you do the same and any appointments will be rescheduled.

  • All of the team wear masks and we have altered our working practices to ensure the administration team can keep a social distance of 1-2 meters and where this is not possible we have provided screens between team members. Obviously 1-2 meters is not possible when providing treatment so appropriate PPE is worn in the treatment rooms. 

Cleaning – at Gentle Dental we have always maintained a high level of cleanliness. During this time we have stepped up our  regime with extra attention being paid to ensure any surfaces that may hold on to the virus (such as toilets, door handles, seats, work surfaces etc) are regularly disinfected.  We use the same product around the building that is used in the treatment rooms ensuring a very high level of disinfection. 

Consultation – Client satisfaction is a priority at Gentle Dental and in order to deliver a continuing high level of service we have altered the way in which we provide some services.  We now provide virtual consultations to assess and communicate remotely with clients both new and existing reducing the number of visits clients need to make to the clinic.

4 working days before your appointment

The reception team will email you a pre-appointment questionnaire via DocuSign. This will be a short questionnaire consisting of the questions outlined below. We will also forward any additional paperwork that is required for your appointment such as a medical history update or a treatment consent form along with the benefits and risks of treatment.  You will be required to sign and return these documents before your appointment.  This reduces your contacts with people and surfaces while at Gentle Dental providing a safer environment for everyone.

  • Have you been diagnosed with Coronavirus in past 10 days?

  • Are you having shortness of breath or other difficulties breathing?

  • Have you had a new continuous cough in the last 10 days?

  • Do you have any other flu-like symptoms, such as upset stomach, headache or fatigue?

  • Have you experienced a loss or change in your sense of taste or smell in the past 10 days?

  • Have you or anyone in your household been abroad in the past 14 days?

  • Have you been in contact with any confirmed COVID-19 positive patients in the last 14 days? Patients who are well but who have a sick family member at home with COVID-19 should consider postponing treatment


 On the day of your appointment

We encourage you to only bring essential items with you.

Your items will be placed in a plastic container on arrival to keep them clean and safe therefore we ask you bring a maximum of one bag with you. We will have one larger box for your bag and coat and this will remain at reception for the duration of your appointment. There will also be another box for your smaller valuable items such as mobile phone / purse / wallet etc these items will be taken up with you and kept in a safe place just outside the treatment room during your appointment. Once your items are in the box you will not have access to them until the end of the appointment.

If you do intend to do some shopping while you are in town could we please request that you delay this until after your appointment. The team have to open heavy fire doors to carry your items to reception and lots of bags and heavy items make this quite difficult.  Thank you in advance.

We encourage you to only arrive at the time of your appointment.

We do have a large lounge and should you arrive early for your appointment we can safely accommodate you whilst maintaining social distancing requirements.  However where possible, we would appreciate it if you could arrive at the time of your appointment to reduce the amount of people in the clinic at any one time.  

When you arrive

When you arrive at the practice you will need to go under the archway which is located to the left of the practice. Please go to the second door with purple glass on the right where you will see our Gentle Dental sign.

  • The door will be locked so please ring the video doorbell and the reception team will respond and let you in as soon as they are free to do so.  Please be aware that sometimes the team may be on a phone call or speaking with another client so don't worry if we don't respond instantly. All of the team will be wearing facemasks and we would appreciate it if clients would also wear a mask while in the communal areas of the clinic (unless of course you are exempt).

  • The reception team member will guide you to a point in the lounge where we will take your temperature and ask you to place your personal items into the plastic boxes. These will be taken through to the reception area and kept safely there until after your appointment. Should you prefer it your personal items can be placed in a small box and taken up to the treatment room.  This box will remain outside the room during your appointment.

  • You will then be asked to sanitise your hands and either taken straight to the treatment room or guided to where you can wait until the treatment room team are ready


During your appointment the dentist, hygienist and dental nurse will be wearing full PPE for any aerosol generating procedures such as drilling or airflow. This consists of a full gown, face masks (FFP2/3) face shield and gloves. You will be invited to take a seat in the dental chair and asked to remove your mask.

When the treatment has finished the dentist/hygienist and nurse will remove their PPE. You will be asked to put on your mask, sanitise your hands and you will all leave the room together and the clinical team will return you to the reception area.


You will be guided to a designated spot at reception whilst the receptionist listens to the handover to gather important information about your appointment and next steps.

Once the handover is complete the reception team member will book the next appointment and take payment for the appointment.

To reduce the handling of cash and decrease the risk of transferring any germs, we would like to encourage our clients to make any payments by card. However, we will accept cash as well.

The reception team will give you access to your belongings and show you out of the practice once you are ready. The door is locked so please stay at a distance of 1-2 metres until the team have unlocked the door and stepped away.

What we expect

We appreciate your patience, cooperation and support to allow us to be able to follow the current guidelines and we ask that you respect the processes that we are carrying out.

We also ask that you answer the pre-appointment questions honestly and truthfully.

There may be times that we are unable to answer the phone or door immediately so we would appreciate it if you would please be patient with us.

We ask that you respect the 1-2 metre rule, keep social distance during your journey through the practice and wear your facemask at all times other than when you are in the dental chair.

We ask for 24 hours’ notice if you wish to cancel your appointment however if you develop symptoms on the day of your appointment and it is less than 24 hours please notify us immediately and we will reschedule your appointment for you.

If you have any questions or need to get in touch,
please call us on 01722 413311 or info@gentle-dental.co.uk


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