In these terms and conditions, unless it is obvious that they have some other meaning, the words "we", "our" and "us" refers to www.gentle-dental.co.uk and its owner(s) Salisbury Dental Care Ltd t/a Gentle Dental.
It is paramount you read and fully understand these terms and conditions before you use our website or do any kind of business with us. If you do not understand any aspect of these terms and conditions please email [email protected] for clarification. You must only use our website or do business with us if you agree to these terms and conditions. By continuing to use our website you declare that you understand and accept these terms and conditions and agree to abide by them. If you do not agree with these terms and conditions please cease use of this website immediately.
Any claims and disputes relating to the use our website shall be governed in accordance with the law of England and Wales.
This website (www.gentle-dental.co.uk) is run by Salisbury Dental Care Ltd t/a Gentle Dental.
Address: 29 Castle Street, Salisbury, Wiltshire, SP1 1TT
Contact e-mail address: [email protected]
Contact phone number: 01722 413 311
Dr. Rob Jukes is a fully registered dentist working under the guidelines set and monitored by the General Dental Council, membership no: (59980). He is also a member of the British Academy of Cosmetic Dentistry.
These terms and conditions may change without prior notice, so you must check them each time you visit to ensure you still agree to abide by them. If you do not agree in full to these terms and conditions you must cease use of the website.
We may have other policies on this website, and those too may change from time to time at our sole discretion. It is your responsibility to check these policies to ensure you remain in agreement with them so you can access our website and use our services.
Material found on this website may change, be deleted or become out-of-date. We do not guarantee the accuracy of the information found on this website and we are under no obligation to update content.
By using our website or services you permit us to collect information about you, including but not limited to your name, contact details and website use.
All information found on this website is for informational purposes only and does not claim to be professional, legal or expert advice. We are in no way liable for any losses, either direct or indirect, which results from accessing or using the information found on this website.
Unless otherwise stated, we are the owner of the intellectual property rights on this website, including all content and media published. This material is fully protected by copyright law and all our rights are reserved.
You grant us a non-exclusive license to use any content you add to the website. We may use your submitted content for our own purposes, at our sole discretion.
You may not copy, redistribute, modify or sell any material on this website. You may print a copy of a web page on this website only if it is publically accessible without the use of credentials (examples of credentials including, but not limited to; a username, password, browser session, robot.txt file, .htaccess rule or IP address). Any material you legally print off must not be altered in any way.
Access to this website, and any services we provide, is discretionarily permitted by us and we hold the right to stop access at any point in time, without prior notice or refund. We are in no way liable to you if your website access, or access to service, is restricted or ceased altogether.
You must never knowingly attempt to upload malicious material which may damage our website, its infrastructure or functionality. This includes the uploading, introduction or planting of computer viruses, worms, Trojans, or any other malicious program. You must also never attempt to access data in our server or database which you are not permitted to access or use. You must never try to access an unauthorised area of our website, server or database. You must never attack, or facilitate an attack on our website or server in any way (including, but not limited to a denial of service attack).
Such misuse of our website is a criminal offence (Computer Misuse Act of 1990) and we will immediately contact law enforcement, seek prosecution, and hand over all information we have about you.
As applicable under law, we are not excluded from liabilities arising from negligence, fraud and personal injury in which we are to blame. However, all information found on our website is offered without any assurance of accuracy or verification. We will not be held liable, as much as is allowed by law, for:
Although we are under no obligation to do so, we will seek technical assistance if we find any viruses, malicious programs or material on our website to attempt to rectify the issue. However, we will not be held liable for any loss or damage resulting from harmful and malicious programs or material found on our website or server. Any material you download from our website you do so at your own risk.
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
1. The person responsible for dealing with any complaint about the service which we provide is Niamh Egan, our Complaints Manager.
2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the complaints manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
3. If the patient complains in writing the letter or email will be passed on immediately to the Complaints Manager.
4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days.
6. We will seek to investigate the complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within 10 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
8. Proper and comprehensive records are kept of any complaint received.
9. If patients are not satisfied with the result of our procedure then a complaint may be made to:
The Dental Complaints Service The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone: 08456 120 540) for complaints about private treatment.
The General Dental Council 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct.